Shipping policy

At Sassy Woodend, we aim to process and dispatch your orders as quickly as possible so you can start enjoying your curated finds.

ORDER PROCESSING TIMES

All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a separate notification once your order has been dispatched.

During peak periods, promotions, or sale events, processing times may be slightly extended.


DOMESTIC SHIPPING (AUSTRALIA ONLY)

We currently ship within Australia only via Australia Post.

Shipping Method Estimated Delivery Time Price
Standard Shipping 3–7 Business Days $10.00 (Free on orders over $150)
Express Shipping 1–3 Business Days $15.00

Please note: Delivery timeframes are estimates provided by Australia Post and are not guaranteed. Regional and rural areas may experience longer delivery times.


IN-STORE PICKUP

We offer free local pickup from our Woodend boutique.

  • Ready timeframe: Within 24 hours of purchase (business days only).
  • Notification: You will receive an email once your order is ready for collection.
  • Collection: Please bring your order confirmation email.

Pickup Location:
103 High Street, Woodend VIC 3442


TRACKING & ORDER STATUS

Once your order has shipped, you will receive an email including your tracking number. Please allow up to 48 hours for tracking information to update.

If your order has not arrived within 10 business days of receiving your shipping confirmation email, please contact us at orders@sassywoodend.com.au with your name and order number so we can assist.


P.O. BOXES & PARCEL LOCKERS

As we ship via Australia Post, we deliver to P.O. Boxes and Australia Post Parcel Lockers nationwide.


INCORRECT ADDRESS DETAILS

Please ensure your shipping address is entered correctly at checkout. We are not responsible for parcels delayed or returned due to incorrect or incomplete address details provided by the customer. If a parcel is returned to us, additional shipping fees may apply for re-dispatch.


CONTACT US

If you have any questions regarding your order or delivery, please reach out: